New South Wales (Australia): Service Delivery Manager

This leading international organisation, who have a market-leading position in Australia, are currently seeking an experienced Service Delivery Manager for their Sydney office. The role requires excellent customer-facing skills. The successful candidate will be able to demonstrate a proven track record in most or all of the following areas: advanced skills in managing SLAs. Good leadership and communication capabilities.

A minimum of 3 years experience in similar role/s. Excellent customer relationship management skills. Solid financial and business management skills. Previous experience ideally in the telecommunications sector but if not then in managed services/mainstream IT/Vendor etc. Responsibilities will include: ensure all services are delivered according to contractual commitments. Ensure new or maintenance software releases are deployed in a timely fashion to customers. Manage warranty and service contracts from a cost perspective to ensure agreed profitability is achieved. Manage the customer's expectations and perception of service delivery. This role is paying in the range of $110k-$120k + super + annual bonus. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Jonathan Hughes on 02 9222 1224, quoting ref no JAH/2054.
Location: Sydney North Shore, New South Wales
Country: Australia
Rate: 110k-120k
Employment Agency: Abraxas Technologies
Contact: Jonathan Hughes
Telephone: 02 9222 1224
Recruiter's Apply On Line: Click here to apply for this job
Reference: JS332843/JAH/2054

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