Technical Consultant, Aspect Software, Melbourne, Australia

Are you ready to take the next step in your career and join a market leader in the contact center industry? Are you looking for a challenging and rewarding position with growth potential and the opportunity to work with the best and the brightest in the rapidly advancing telecommunication industry? If so, we want to hear from you!

Aspect Software is dedicated to developing, implementing and supporting the industry's leading products for in-house and outsourced contact centers. Our company's vision is to transform the way organizations manage their customer service, collections and sales and telemarketing interactions and to help them balance consumer demands with the realities of revenue generation and cost reduction goals. For nearly two decades, Aspect has been developing contact center solutions in response to the business needs of large corporations in every major industry around the world. Headquartered in Westford, MA, Aspect Software employs more than 2,100 people globally with regional offices located throughout Europe, Asia, Australia, the Americas, the Middle East and Africa. We are honored to have received CRM Magazine's 2006 Service Leader "One to Watch" Award-Workforce Optimization Category.

Job Profile: Technical Consultant

The Technical consultant position is primarily for implementation/field support of call centre suite of products from Aspect Software. Current requirement is for onsite support of Aspect EnsemblePro on a shift basis.

Responsibilities
* Implementation & onsite support support for Aspect EnsemblePro
* Implementation & field support for Unison & Ensemble Predictive dialers
* Take part in solution design discussions
* Create SoWs and design documents

Required Skills:
* BE/Diploma in Electronics/Computer Science or equivalent
* 3 to 4 years industry experience is preferred
* Candidates preferred with strong telephony background and thorough understanding of ACD, PBX (including IP based), CTI, IVR, various telephony protocols etc.
* Good understanding of Databases like Oracle, MS SQL, Sybase etc.
* Expertise on OS like Windows, Linux and Unix.
* Should be strong in analysis, architectural design and reasoning capabilities.
* Excellent communication skills.
* Willing to learn new technologies and ability to learn them quickly
* Exposure to Diallers and other contact centre products is preferable.

Aspect is currently seeking a Technical Consultant in Melbourne, AUS location. To apply for this position please visit our website at http://www.aspect.com/About/Careers.html
Submit your online application for requisition number 4046BR listed under careers. Alternatively, Please send your updated profile to Lebon.Tan@Aspect.com

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