Technical Support - IT Call Center, Emerio Indonesia

Emerio Corporation is a leading IT Consulting and Services Company (www.emeriocorp.com). We are a consolidation of the group companies GlobeSoft and R & D Team Works. Incorporated in 1997, headquartered in Singapore, we employ over 800 dedicated and highly skilled professionals across offices in Singapore, India, Malaysia, Thailand, China, Indonesia and UK. Our business is structured around six service offerings, which are Managed Services, Consulting Services, Software Services, Professional Services, Network Services and BPO Services.
In support of our operation in Malaysia as part of Emerio’s strategy to strengthen its presence in Asia, we are inviting young, intelligent and dynamic resources to fulfill following position:
Technical Support - IT Call Center (Malaysia Based)


Position Summary
Acts as an initial contact point for all customers who need their computer issues to be fixed. This will include calls from new customers; existing customers with problems; customer Help Centre; email or partnerships

Requirements:
* Degree in Computer Science / IT related discipline with at least 1 year related working experience
* Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply
* Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment
* Strong understanding and technical ability for PC, Software systems and applications
* Speak, read and write proficiently in English.
* Able to work rotating shifts including 24X7
* Possess professional certification from Microsoft/Red Hat/Novell will have an added advantage

If you consider yourself as a strong and convincing personality with total dedication to quality and customer satisfaction, you are welcome to be part of Emerio family. Please kindly send your comprehensive resume to:

careers.jkt@emeriocorp.com

We regret that only shortlisted candidates will be notified

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